Returns & Exchanges
At about-face, we want you to love your look, which is why we offer a 30-day window for returns or exchanges on products that didn't meet your expectations. Please ensure all items are in their original packaging and gently used to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email to ensure a smooth transit.
Pack and Ship
Securely pack your items in the original box if possible and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing